Everything you need, in the order you need it.

1. Open and verify

Create an account with your name, country, currency and phone. Complete KYC from the dashboard — we pre-fill everything you already gave us, and no document uploads are required for standard accounts.

2. Fund the escrow

Open Deposit, pick the active crypto wallet, send to the displayed USDT (TRC20) address and share your screenshot with an agent in live chat. The amount appears under Pending Deposits immediately and moves to Available Balance on approval.

3. Settle

Use Transfer to move funds to another Indigo account number with a reference. Both ledgers post together and a receipt is emailed.

4. Withdraw

Choose your bank, enter the cardholder name and card number. The amount leaves Available Balance for Pending Withdrawals until a settlement officer finalises it.

5. Recover

Open a refund claim with the transaction reason, amount, date, counterparty and evidence photos. Track status from your dashboard or with a tracking code.